Responsible Gaming

Gaming Should Be Entertainment

At Imperial Wins Casino, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Set a budget you can afford to lose and stick to it. If gambling stops being fun, it's time to seek help.

Age Verification

Imperial Wins Casino is only available to individuals who are 18 years of age or older (or the legal gambling age in your jurisdiction). We take age verification seriously and reserve the right to request proof of age at any time. Underage gambling is illegal and harmful.

Warning Signs of Problem Gambling

If you recognize any of the following signs in yourself or someone you know, problem gambling may be an issue:

• Chasing losses by gambling more to try to recover money lost
• Hiding or lying about the time and money spent gambling
• Unable to cut back or stop gambling despite wanting to
• Gambling with money needed for essential expenses (rent, bills, food)
• Experiencing mood swings, anxiety, or irritability when not gambling
• Neglecting work, family, or social relationships due to gambling
• Borrowing money to gamble or pay off gambling debts
• Feeling a rush or "high" from gambling, requiring larger bets to achieve the same effect
• Using gambling to escape problems or negative emotions

Self-Help Tools & Responsible Gaming Features

Imperial Wins Casino provides tools to help you maintain control:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account
• Loss Limits: Establish maximum loss thresholds to protect your budget
• Reality Checks: Receive periodic reminders during your gaming session about time and money spent
• Self-Exclusion: Take a break from gambling by self-excluding from your account for a period you choose (temporary or permanent)
• Session Timeouts: Set automatic logout times to prevent extended gaming sessions

Contact our support team to activate any of these responsible gaming features.

Support Organizations for New Zealand

If you or someone you care about is struggling with problem gambling, confidential support is available:

New Zealand Resources:

• Gambling Helpline (New Zealand): Free, confidential, 24/7 support. Phone: 0800 654 655
• Problem Gambling Foundation: www.pgf.nz – Support services and resources for problem gambling

International Resources:

• GamCare (UK): www.gamcare.org.uk
• GamStop (UK Self-Exclusion): www.gamstop.co.uk
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (US): www.ncpgambling.org

If You Need Help

You are not alone. Problem gambling is treatable, and support is available. If you or a loved one is experiencing difficulties with gambling:

• Contact the Gambling Helpline (NZ): 0800 654 655
• Visit the Problem Gambling Foundation at www.pgf.nz for counselling services
• Speak to a trusted friend, family member, or healthcare professional
• Use our Self-Exclusion tool to take a break from gambling immediately

Seeking help is a sign of strength, not weakness. Recovery is possible.